Terms & Conditions

General

This website is owned and operated by New Idea Furniture (“New Idea”, “we” or “us” or “our”). By entering, accessing or using our website in any way, you agree to complying with the following Website Terms of Use, our Customer Terms and Conditions and our Privacy Policy (collectively our “Website Conditions”), and any other laws or regulations which apply to this website. In addition, when you purchase any products or services through this website, you will do so subject to the terms and conditions on this page, and as set out in our Online Customer Terms & Conditions, and subject to all our other Website Conditions and such further items and conditions as may be notified to you. By using this website, you acknowledge that you have read and understood all of the Website Conditions and agree to be bound by them. However, if you do not or cannot accept our Website Conditions in full and without modification, you must stop using our website immediately.
We may reserve the right to update our Website Conditions at any time and your continued usage of this website means you accept those changes. The information contained on this website is intended to apply in Australia only. While New Idea aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologise. Please refer back to these Website Terms of Use from time to time so that you are aware of the current terms and conditions. We do not undertake to keep this website updated.

Please check the exact pricing of products in the store as website pricing may be incorrect or not up to date. Prices displayed on the website are subject to change without notice however once an order has been accepted by us and a purchase contract formed, the price cannot be varied.

Your use

You may only use this website for lawful purposes. When using this website, you must not:

  1. Impersonate any person or entity
  2. Make any fraudulent speculative or false enquiries or bookings
  3. Post or transmit to or via this website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings.
  4. knowingly transmit any virus or other disabling feature to the website;
  5. Interfere with, disrupt, or create an undue burden on the website or the associated systems;
  6. frame or mirror any part of the website without our written approval; or
  7. except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the website or cause any other person to do so.

Prices
All references to $ and dollars on this website are to Australian currency. Prices are indicative of the current store price in the store closest to the postcode you have provided. Prices available in Australia only. For in store purchases, check pricing with your nearest store prior to purchase.

Prices displayed on the website are subject to change without notice however once an order has been accepted by us and a purchase contract formed, the price cannot be varied

Colours
Reproduction of colours is as accurate as possible, but please note colours in store may vary slightly from what is displayed on your monitor

Products, availability & assembly
Due to popularity or interruption of supply, some items may be unavailable or out of stock. As our stores vary in size, it is possible that not all items are displayed in all stores. Please call your local New Idea Furniture store before attending to enquire whether they have the items on display or available. Some items may require self-assembly. It may be necessary to make changes to product specifications. We reserve the right to make these changes at any time and without notice.

Advice and technical information
Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by New Idea in relation to any products is given in good faith and is believed by New Idea to be appropriate and reliable. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by New Idea in relation to any products supplied by New Idea is approximate only.

Liability of New Idea
Your use of this website or any information on this website is entirely at your own risk. New Idea makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. New Idea expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

This website may contain links to other internet sites provided by third parties. The provision of any of these links does not represent an endorsement by New Idea of those internet sites, nor does New Idea make any representations or warranties as to the accuracy, completeness, performance or timeliness of any aspect of information contained in those third party internet sites. New Idea expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

To the maximum extent permitted by law (including without limitation the Australian Consumer Law), New Idea is not liable to you or anyone else for any:

  1. decision, action or inaction taken in reliance on the information in, or connected with, this site;
  2. losses, costs or damages suffered or incurred by you, including (without limitation) direct or indirect, special, incidental, compensatory, exemplary or consequential damages in connection with this website;
  3. your use or misuse of this website or any information or material contained in this website
  4. the loss or modification of information or material transmitted from this website;
  5. any defect, technical problem or virus attached to or arising from this website or the server;
  6. any injury or illness you or any other person sustains as a result of using this website;
  7. the products displayed being unavailable at any time;
  8. your inability to access or use the website or any material on the website;
  9. the loss of confidentiality in any information or material transmitted to or from the website.

To the maximum extent permitted by law (including the Australian Consumer Law), New Idea does not make any guarantees or warrant that this website will be available in any place, free of faults or error, free from unauthorised interception or access, or free from blockages, delays, network failure, congestion, interferences of faults of any kind.

Privacy
New Idea is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. New Idea’s Privacy Policy outlines how and when personal information is collected, stored and distributed by New Idea. You can review our Privacy Policy by clicking on the privacy policy link on our website

Copyright
This website and its contents are the property of New Idea and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any use of our website and its content for purposes other than personal and non-commercial use, or for any other use, including the modification, reproduction, distribution, transmission, republication, display or performance, of the content of this website, is prohibited without the prior written permission of New Idea Furniture.

Intellectual property and trademarks
New Idea is the owner or authorised user of all intellectual property including but not limited to trade marks, logos, names and designs, whether registered or unregistered, and other marks that are otherwise owned or licensed to New Idea in and associated with this website (collectively “intellectual property”), and any improvements or modifications to such intellectual property. The use or misuse of any of New Ideas intellectual property is prohibited without the prior written permission of New Idea. Nothing contained in this website should be construed as giving you any right in or licence to any of the intellectual property on or associated with this website.

Disclaimer
You agree that your access to, and use of, this site is subject to these terms and all applicable laws, and is at your own risk. New Idea makes no representations or warranties of any kind, express or implied as to the operation of this site or the information, content, materials or products included on this site, except as cannot be excluded under applicable laws. To the fullest extent permitted by law (including the Australian Consumer Law) New Idea, its directors, officers, employees, agents, contractors, franchisees, successors or assigns will not be liable for any damage or loss whatsoever arising out of, or in any way related to, the use of this web site and any other site linked to this web site.

Payment of Goods

  1. All furniture must be paid for in full 24 hours prior to delivery/pick up. Accepted methods of payment includes EFTPOS, Cash, Visa and MasterCard. Credit card surcharges may apply. Credit cards will not be accepted over the phone.
  2. All cheques need to be cleared prior to pick up or delivery of furniture (2 working days for bank cheque and 3 working days for all other cheques).
  3. Internet Transfer: A minimum of 2 working days is required.

Orders

  1. Orders cannot be changed or cancelled once made.
  2. Orders will normally take 10-16 weeks. However, we cannot guarantee this time frame due to shipping delays and Customs inspections. New Idea Furniture shall not be liable for any delays in delivery arising from any cause beyond our control. The customer shall not be relieved of any obligations to accept or pay for goods ordered by reason of any delay in delivery.

 

Delivery of Goods
It is important that someone is home to receive delivery of your purchase on the designated day. No specific time of delivery can be provided. A four hour time frame will be advised but cannot be guaranteed.

  1. Sufficient access needs to be available to deliver the furniture you have purchased. In cases where the furniture needs to be disassembled, additional charges will apply. Lounges that need to be disassembled and reassembled will incur a minimum cost of $250.00 plus any additional redelivery fees if the items delivered needs to be returned to New Idea Furniture Distribution centre. To avoid re-delivery fees please advise our staff in advance of any access problems.
  2. Delivery service only to ground level. Additional cost may apply in circumstances where normal site access is not available such as deliveries involving stairs, and other dwellings not on ground level.  
  3. If delivery personnel determine the goods cannot be safely delivered to into customer’s house, the goods will be left outside. It is customer’s responsibility to ensure goods purchased can fit into their house.
  4. There will be a minimum re-delivery charge of $75 if no person is at the delivery address on the day of delivery or the delivery is cancelled by the customer on the date of delivery.
  5. Once goods are available, the customer has 14 days to have the goods delivered. A storage fee of 3% per month of the invoice total value will be charged where goods are not picked up or delivered after 14 days.
  6. When receiving goods, please inspect thoroughly before signing "Received in good order" as any claims for scratches, marks, dents or other damages will not be accepted once signed.
  7. All original packing & wrapping will be left at the premises (delivery address) due to safety reasons.

Refund and cancellations
We will not provide a refund or replacement if you simply change your mind or make a wrong selection. Cancellations of orders and lay-bys are not permitted under normal circumstances. However, subject to our discretion, a credit voucher may be issued equal to the deposit value (less any administration or delivery costs) and valid for 6 months from date of issue. Refunds and exchanges can only be given where goods are faulty, wrongly described or don’t do what they are supposed to.

General Other Information

  1. Avoid exposing all timber, leather and fabric furniture to direct sunlight for any extended period, as the furniture will sustain unwarrantable damage.
  2. Leather does stretch with usage over time and this stretching is a normal reaction to everyday use. It is also normal for sofa cushions to soften and the cover to crease with usage; it is wise to reverse and rotate cushions where possible and vary your seating position whenever you can, to ensure uniform ware of the suite.
  3. Leather Care & Maintenance: Dirt, dust and human sweat cause damage to leather sofas, regularly dust or vacuum clean your suite with a suitable attachment to avoid damage. Use only recommended leather care kits for cleaning and do not use detergents and solvents.
  4. Upholstery Fabric Care & Maintenance: Dirt, dust and human sweat cause deterioration in the fabric and also fading of the colours. Cleaning is a normal part of maintaining a fabric suite; vacuum clean with a suitable attachment and avoid brushing. If the suite requires a more detailed clean, seek specialist help. To ensure a prolonged fabric life have your suite fabric protected but first check with the salesperson to ensure that your fabric is suitable for fabric protection.
  5. Timber Furniture Care & Maintenance: Use a duster or non-abrasive cloth to clean. If alcohol is spilt, ensure it is cleaned up immediately, to avoid damage to the surface polish. Use only recommended timber polishes and waxes. We recommend the use of heat resistant place mats for hot cups and plates to avoid heat damage.

20% off Storewide Sale Terms and Conditions   
This Weekend Sale Only
Start date: Saturday 2nd May 
End date: Sunday 3rd May
Conditions of offer:

  • This weekend only, not to be repeated
  • Full priced items only
  • Not in conjunction for any other offers, not valid for floor special or discounted item. 
  • For new purchase only
  • No layby 
  • Maximum hold 4 weeks
  • 30% deposit must be paid
  • Delivery fee must be charged

THIS IS A 2 DAY SALE ONLY, CAN NOT BE EXTENTED OR REPEATED

Terms and Conditions – Buy One, Get One Free

1)    Offer valid for a limited time only on selected full price items. 
2)    Not in conjunction with any other offer of promotion.
3)    Valid on items of equal or lesser value.
4)    Offer only redeemable in a single transaction in store at the time of purchase. 
5)    Not valid on previous purchases. 
6)    Not available on lay-bys in store.